Shipping, Handling And Returns

The following is applicable to all Security / Survaillance Cameras, DVR'S, NVR'S, Power Supplies, enclosures or any other products related or otherwise purchased or shipped by or on the behalf of Reliable Security Systems / Remarkable Surveillance Systems  (RSSCCTV.com):

1.Shipments to new accounts are prepaid or shipped on previously approved terms only.
2.All orders are subject to credit approval prior to their shipment.
3.Reliable Security Systems / Remarkable Surveillance Systems  (RSSCCTV.com) reserves the right to withdraw or modify the price of any product offered without prior notice.
4.Merchandise will not be accepted for return (for credit or repair) unless our permission has been previously given and a Return Merchandise Authorization (RMA) number has been issued.
5.Please call 1-817-466-4777 for a Return Merchandise Authorization (RMA) number. A Return Merchandise Authorization (RMA) must be generated by the RMA department prior to the return of any product, please contact the RMA department to initiate the Return Merchandise Authorization(s) process. It is important to bear in mind that our warehouse and main office locations are in separate facilities. Packages received without a valid RMA number will be rejected and returned intact to the sender without any further processing.
6.Items must be returned within 5 Business days of an RMA issue date, after which the shipment will be refused.
7.There will be an up to but not limited to 25% restocking fee for merchandise accepted for return provided that the cartons are unopened and the goods are not damaged. This is what the manufacturer charges us and this is what we must pass on to you.  Credit may be denied in the event that the product is returned damaged, missing parts or packaging materials.
8.All shipping charges are NON-REFUNDABLE. A product that is determined to be damaged or defective must be returned or exchanged within 10 days of the delivery date in its original packaging with all originally packaged parts.  Damage to the product, that is determined to be the result of misuse, abuse, accident or modification not authorized by Reliable Security Systems / Remarkable Surveillance Systems  (RSSCCTV.com)  or the manufacturer are exceptions to the above terms. [Stated in plain English, don't bother returning it if you broke it or otherwise damaged it as we can't be held responsible for something you did to the device we shipped you!]
9.A Return Merchandise Authorization (RMA) must be generated by the RMA department prior to the return of any product, please contact the RMA Department (1-817-466-4777) to initiate the Return Merchandise Authorization(s) process. It is important to bear in mind that our warehouse and main office locations are in separate facilities. Packages received without a valid RMA number will be rejected and returned intact to the sender without any further processing. Returns will not be accepted if the return is not shipped within 10 days of the delivery date and 5 days of the Returned Merchandise Authorization (RMA) date. Any damaged shipments must be either refused or a notation must be made on the delivery receipt or bill of lading at the time of the good's arrival, as this will insure the carrier's liability in the event of the delivery of damaged goods.(Basically this is a 're-iteration' and elaboration on point number 5 above.)
10.Reliable Security Systems / Remarkable Surveillance Systems  (RSSCCTV.com) strongly recommends the purchase of shipping insurance on all products purchased, as Remarkable Surveillance Systems (RSSCCTV.com) is not responsible for products damaged or lost during shipping and will not be held liable in the event this occurs.
11.All payments for special order items or negotiated purchases of products or services not specified by price on this website, are subject to penalties upon cancellation of up to 35% or more.  Exceptions to the above,in general, will NOT be made.
12.Reliable Security Systems / Remarkable Surveillance Systems  (RSSCCTV.com) has made every reasonable effort to ensure the accuracy of all product information and prices on this website and will not be held responsible for typographical errors including, but not limited to product prices and specifications. To the best of our knowledge, all products advertised were available and current when added to this site, however, all these products are subject to the manufacturer's availability. Please be advised that manufacturers do change prices and discontinue products as they deem fit and we are not always made aware of these changes in time to update our website to reflect this condition.

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

	Register with Bongo and receive a U.S. shipping address.
	Enter the Bongo address as both your billing and shipping address.
	Use the credit card that you have on file with Bongo as the payment method.
	Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click Below to Get Started: